Q. May I get a copy of my exam?

A. Reports at Desoto Imaging Specialists are automatically faxed to the referring physician the within 48 hours after the exam. Patients’ exams are available on CD and films and may be delivered to the doctors’ offices on request. Only the patient may come into our office to obtain a copy of the report after the report has been signed off. Due to HIPAA guidelines you must have a valid drivers’ license or state ID with you at the time of pick up.

Q. How long does DIS keep my exam/report on file?

A. We maintain the films and reports from your exam(s) in accordance with state laws (in most cases, for a minimum of five years).

Q. What do I need to bring with me the day of the exam?

A. Bring your drivers’ license or other government issued photo ID, complete insurance information, including your insurance card, ID number, and group number. In addition, for workers’ compensations claims and automobile injuries, bring your claim number, the insurance carriers name and claim address. Lastly we will need the name and phone number of your claim adjuster and/or case worker.

Q. Do I need to have my exam preauthorized by my health plan?

A. Most health plans do require preauthorization for high tech imaging (i.e. MRI, CT and Nuclear Medicine). As a courtesy DIS will check with your insurance to verify if pre-cert is required. We advise you call your insurance carrier to verify if a pre-cert is required. They can also answer any questions you may have about what is covered and what is not.

Q. If I do not have insurance what will it cost me to have an exam?

A. If you do not have medical insurance and/or you are concerned about paying for your procedure, call our business office at 662-349-4321. We’ll give you an estimate and work with you in setting up a payment plan, if necessary.

Q. Do you file secondary insurance claims?

A. Yes, we do.

Q. Will I need someone to drive me home?

A. Some procedures do advise a driver for your safety (i.e., if sedation or anesthetic are administered). When you make your appointment, you will be told if a driver is needed so that you can make the necessary arrangements.

Q. Can I fit my appointment into my work schedule?

A. In most cases, we can schedule you for the same day you call for an appointment. Our goal is to schedule your appointment for a time that is convenient for you.

Q. Why do I need to arrive at DIS before my appointment time?

A. It’s necessary for you to arrive early in order to complete your paperwork and prepare for your exam. When our operator calls you the day before your exam we will instruct you how early to come in.

Q. What should I wear for my exam?

A. Wear comfortable, metal-free clothing (i.e., sweat pants, T-shirt, shorts, metal-free bra, etc.). It may be necessary to have you change into a patient gown depending on your exam. Secure lockers will be provided for your clothing and valuables.

Q. If I have a high patient responsibility, what are my payment options?

A. It is our policy to collect in full at the time of service. If you are unable to pay in full then we have a few payment options.

a) We accept Cash, Check or Credit Cards including Visa, MasterCard, American Express and Discover.

b) You can apply for our Care Credit program. It is a medical Credit card that can be used for the majority of medical expenses. If you are approved in most cases it same as cash for 6 months. To save time apply online at www.carecredit.com or apply in office at the time of service (allow an additional 15 minutes early if applying in office).

c) If you are denied for care credit then call us to ask if you qualify for a payment arrangement. Call us at 662.349.4321.

Q. If I don’t have a photo ID then can I still get my exam?

A. No. If we cannot verify your name, along with a clear photo of you, then we cannot perform any services.

Q. I am due for my Screening Mammogram, do I need an order?

A. If you are due for a routine yearly screening mammogram and you are not having any problems, you will not need an order. If you are unclear, in any way, please call us at 662-349-4321.

Q. My doctor wants me to have a chest x-ray; do I need any order for just a simple chest x-ray?

A. Yes, we have to have a signed order from your physician indicating what your name is, what study is being ordered and a valid diagnosis. The order must also have a physician’s signature and physician’s name printed on it as well.

Q. Will I get a confirmation call or email or text the day before my exam to remind me of my time and what I owe?

A. Yes. You will receive a call from our scheduling department the day before to remind you of what time to be here, go over what you owe and explain any special preparations that are required for your test. If by some chance you did not hear from us, then please call us at 662-349-4321 to inquire.